Max Mclean, lay member for patient and public involvement for Bradford City Clinical Commissioning Group (CCG) said: “The patient survey plays a key role in understanding what’s working and what needs to improve.
“It is an important source of information for understanding the impact of recent changes introduced in primary care, such as extended opening hours and other initiatives, which were put in place in response to what patients said in previous years’ surveys. Please do complete it if you receive one.”
The survey invites a sample of people aged 16 and over from more than 7000 practices across England to take part.
Patients who are randomly selected to take part will receive a letter over the next few weeks, along with a questionnaire.
They can complete it – by post or online – until the end of March and there are a range of options for people who need support to help them take part.
Information is handled securely and no-one is identified when the findings are published.
The questionnaire also asks about seeing other healthcare professionals such as on-site pharmacists, mental health specialists and practice nurses, and about people’s experiences of using online services, telephone services and face-to-face appointments.
Patients who are not invited to take part in this year’s survey can still provide useful feedback to their GP practice teams by filling in a Friends and Family Test (FFT) form at their practice any time.