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Patients to shape the future of urgent care services

Patients to shape the future of urgent care services

A series of special events is being organised by Bradford clinical leaders to hear people’s experiences of urgent care services.

These services include GP out of hours, emergency departments, ambulance services, pharmacies and NHS 111, and the feedback received will be invaluable in shaping plans for how these services are delivered in the future.

The three events are being arranged by NHS Bradford City and NHS Bradford Districts Clinical Commissioning Groups (CCGs) – both of whom are committed to involving local people in healthcare decisions in order to deliver high quality, accessible services which support them in leading longer, healthier lives.

Over the past months, the two CCGs have been busy gathering feedback from the public, patients, carers and stakeholders – feedback they are now ready to report back.

This feedback has already been contributing to shape urgent care services, and clinical leaders, who are using this information to draft an urgent care strategy, will share the work to date at the three events.

But clinical leaders are also keen to gauge new views on further shaping these health plans. They would like to hear from patients, carers and service users as well as health and social care professionals and organisations, patient groups and networks.

They  want to talk to people about access to GP appointments, better use of pharmacy, barriers to accessing care and what works/doesn’t work in terms of self-care as well as beginning to introduce the need to improve services.

Dr Aamer Khan, urgent care lead for NHS Bradford City CCG said: “The CCGs are now shaping urgent care plans that will benefit everyone and we can only do this thanks to the involvement of patients and people every step of the way.

“It is from their experiences – good and bad – that we can develop and make changes that really matter to local people. It’s vital that people influence the services we commission in this way. We are grateful to all those people who have shared their views up to now but we also want to hear more. These events are the perfect opportunity to do this and we hope as many people as possible will come along.”

Staff from both CCGs will be in attendance to feed back on developments so far and to listen to people’s views.

The events, supported by Healthwatch Bradford and District, are taking place on:
• Monday 2 June, 4pm to 6.30pm, Carlisle Business Centre, Carlisle Road, Bradford, BD8 8BD
•  Tuesday 3 June, 12 noon to 2.30pm, Thornbury Centre, Leeds Old Road, Bradford, BD3 8JX
•  Monday 9 June, 12 noon to 2.30pm (drop in), Kirkgate Centre, Shipley, BD18 3EH

To book a place, people should go to

For more information or to discuss any access requirements, people can also email or ring 01274 237567 or text 07956323180

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