Have your say in the 2015 GP patient survey!

People across Bradford are being urged to tell the NHS what they think – both good and bad - about the services they receive from their local GP practice.

The Bradford clinical commissioning groups (CCGs): NHS Bradford City and NHS Bradford Districts are asking patients to take part in the national GP patient survey which asks them about the quality of care they receive from their GP surgeries and health centres.

The survey is part of NHS England’s commitment to make the NHS more responsive to patients’ needs. It has been designed to give patients the opportunity to comment on their experience of their GP practice – so their practice can improve things that patients have highlighted.

Replies to the survey will help surgeries understand where improvements are needed. This survey is an opportunity for patients to have their say about how well their practice is doing at providing services to them.

A random selection of patients, chosen from each practice, has been sent a questionnaire and a freepost envelope to post it back by the closing date of 27 March 2015.

The survey asks them about a range of issues, such as how easy or difficult it is for patients to make an appointment at their surgery; satisfaction with opening hours; the quality of care received from their GP and practice nurse; and other aspects of the service.

All responses, which will be kept confidential, will be used to help shape the development of health services in the future.

Max Mclean, lay member for patient and public involvement at NHS Bradford City CCG, said: “I would urge everyone to look out for this survey coming through their letterbox: it’s an opportunity for patients to have their say about how well their GP practice is doing in providing services to patients – and it’s completely anonymous. Even if people have filled in a questionnaire before, or haven’t visited their GP surgery recently, their views are still important to us.

“Bradford has had quite a low response rate in the past, so I hope that patients selected to take part will find a few minutes to feedback their opinions on these important issues – their views can help us to improve local health services for the benefit of all communities.”

ENDS

For more information, please contact the communications team at: communications@bradford.nhs.uk or call 01274 237386.