City CCG hears people’s experiences of using urgent care services

Clinical leaders in Bradford City will hear about the experiences of local people using NHS urgent and emergency care services at a meeting on Wednesday (12 Nov).

Three local women will tell NHS Bradford City CCG’s governing body how things could be improved to help people access these services in the most appropriate way: to make sure people get the right help, at the right time and in the right place.

Over recent weeks people have been invited to have their say on bold and ambitious plans to transform urgent and emergency care services across the Bradford district.

The three local CCGs: NHS Bradford City, NHS Bradford Districts and NHS Airedale, Wharfedale and Craven have a new joint strategy which sets out how urgent and emergency care services in the district will develop over the next five years.

The overall aim of the strategy is for services to meet people’s needs, be high quality, clinically safe and affordable; be easy to understand and use; be responsive; and be joined up with other health and social care services.

A period of public engagement has supported the launch of the strategy by encouraging people to comment on the proposals and influence the future shape of these important services. In the City area people had chance to have their say at focus groups and community groups.

Based on higher than average levels of attendance at Bradford Royal Infirmary’s A&E department, more focused engagement work was done in the Manningham, Girlington, Little Horton and Leeds Road areas.

The main themes from the feedback include:

  • different people’s understanding of health services and the need for more information and signposting to appropriate services – ie, how to treat minor ailments at home and make better use of pharmacies

  • people attending A&E due to problems getting appointments at their own GP practice.


The women who are coming to the governing body meeting will share their experiences – both good and bad - of using urgent care services. Their stories highlight how people’s knowledge of services available and language problems can influence which NHS service they choose when they need urgent care.

Max Mclean, lay member for patient and public involvement at Bradford City CCG, said: “We really welcome all the feedback we’ve had from people during this engagement period – it’s been a great opportunity to talk about our plans to improve the way people access and experience services: building on what works well and proposing changes to the areas that need to be improved.

“We want to understand the issues that drive the choices they make when it comes to accessing urgent and emergency care. We are already working closely with our local GP practices to improve access, and have a Pharmacy First scheme to provide local people with rapid access to a pharmacist who can give advice and support.”

Urgent and emergency care is a key focus for the NHS both locally and nationally as these services are being squeezed from all directions. The local CCGs are committed to developing new ways of working to match increasing patient demand and expectations of immediate access to services that meet their needs – 24-hours a day, seven days a week and 365 days a year.

Bradford City CCG’s governing body is holding its meeting in public at The Mayfield Centre, Broadway Avenue, Bradford BD5 9NP on Wednesday 12 November at 1pm. The agenda and associated papers are available on the CCG website www.bradfordcityccg.nhs.uk/

If you would like to tell the CCG about your experiences please contact: engage@bradford.nhs.uk   Local people can also become members of their practice patient participation group or get in touch with Healthwatch Bradford and District at www.healthwatchbradford.co.uk

ENDS