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CQC’s chief inspector of general practice visits outstanding Bradford practice helping vulnerable city patients

Staff, volunteers and service users at Bevan Healthcare CIC’s city centre practice welcomed chief inspector of general practice from the health and social care regulator, the Care Quality Commission (CQC) last week as part of his visit to the city.

Professor Steve Field spent the morning at the surgery, which is rated outstanding by the CQC, meeting with those who use the service and finding out more about its work with the most vulnerable members of the local community.

Bevan Healthcare CIC is a GP surgery that provides healthcare for local asylum seekers, refugees, homeless people and other vulnerable groups, caring for over 6,000 people between its Bradford and Leeds surgeries. It works collaboratively with statutory services, local voluntary and community organisations (VCS) and faith groups to provide holistic care for the people it serves.

Professor Field visited the practice and its Wellbeing Centre, which opened in September 2017, and heard about how staff work alongside volunteers to ensure they provide a one stop shop for the people they care for.

Professor Steve Field (CQC) visit to Bevan - Low Res

Pictured (from left to right): Dr Alison Smith, lead GP for Bradford (Bevan Healthcare), Professor Steve Field, chief inspector for general practice (CQC), Joanne Cansfield, CQC inspector for NHS Bradford City CCG area (CQC), Deanna Westwood, place reviewer (CQC), Gina Rowlands, managing director (Bevan Healthcare) and David Ross, inspection manager for primary and medical services West Yorkshire (CQC).

As well as providing the medical services you would expect from a GP practice, Bevan also provides access to specialist nursing services such as mental health nursing, counselling, housing support, advocacy, advice on benefits and a range of additional support to help people access local services.

The new wellbeing centre, funded by the Big Lottery, offers a weekly programme of activities including drop-in sessions, antenatal support, cooking sessions, crafting groups, addiction recovery services, health trainer sessions and a homework club for young refugee children and those seeking asylum.

Speaking at his visit, Professor Field said: “This isn’t the first time I’ve visited Bevan Healthcare but when I realised I would be in the area I made sure I could come back and find out more about the progress the team have made.

“Bevan is rated as outstanding by the CQC and rightly so. It was rated in 2016 and it is even better now than it was then. This is one of the best surgeries of its kind in the country and the work it does in ensuring the most vulnerable members of the local community are cared for and supported should be applauded 

“The service goes above and beyond just meeting the medical needs of local people, providing a truly holistic one stop shop that has been replicated elsewhere in the UK and beyond due to its success. I’d like to congratulate the team at Bevan and its group of volunteers, many of whom are former service users or experts by experience, for their hard work and dedication in serving the people of Bradford.”

Professor Field met with patients and volunteers at Bevan as well as meeting Steve Manley, a former service user who is now employed by Bevan as a handyman.

He met with Babs Cooper, the groups’ new social prescriber, and Dominic Maddocks who has joined Bevan as an outreach coordinator, who shared plans alongside wellbeing centre manager, Helen Lincoln, on its future developments.

Gina Rowland, managing director at Bevan Healthcare CIC said: “We are extremely proud of our success at Bevan Healthcare and I was delighted to welcome Professor Field back to Bevan House to look at how our practice has developed and visit the wellbeing centre. A grant from the Big Lottery enabled the development of the centre which is a great additional resource.

“Bevan Healthcare is a real team effort and our patients and volunteers are very much part of how our services continue to develop and grow. I am proud to lead the team; they are remarkable and they all continue to deliver healthcare in often challenging circumstances to the very highest standard.”

Helen Hirst, chief officer for NHS Bradford District and Craven CCGs who commission Bevan Healthcare CIC added: “Bevan Healthcare provides an outstanding service to our most vulnerable groups of people in Bradford and I’m delighted that Professor Field had the opportunity for a second visit to Bevan to meet the team and the people they support while he was in the city.

“Bevan is an inspiration to us all. In what are often the most challenging circumstances this practice focuses on wellbeing and broader issues that impact on health and time and time again show the positive impact this has. People want to work for Bevan and the passion and enthusiasm of staff is so evident every time you walk in. I’m excited to hear about future developments at the practice as we continue to work closely together in partnership to ensure positive health and care outcomes for the people of Bradford.”

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