Grass roots insight

Grass Roots is our monthly insight to patient experience. It captures information from a variety of sources that patients and the public provide feedback to, these include:

  • Patient Opinion
  • NHS Choices
  • Healthwatch
  • complaints
  • MP and public feedback
  • communities and voluntary sector services

Speech bubble with peopleThrough collaboration, Grass Roots continues to increase its reach and develop a proactive approach to insight. This includes our Joint Quality Committee regularly undertaking a “deep dive” into key areas of our commissioning to ensure that your feedback is shaping what we do. In the past year, deep dives, service engagement and surveys that have informed Grass Roots have included: the urgent care strategy, access to psychological therapy services, children’s experience of hospital services, and, maternity services.

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