- Who we are
- What we do
- How we work collaboratively
- How we are held to account
- My CCG - performance
- Working with us
What you tell us about cancer services
We make sure that we are listening, engaging and involving patients in the planning and design of their local NHS.
To do this, each programme of work has the infrastructure to engage and collect information from people through:
- individual participation - including case studies, interviews, pathway design and schemes,
- insight and feedback - through grass roots,
- public participation - an infrastructure of networks and approaches to working with communities (see below):
The insight and feedback ensures that we not only collect information but have the means and ability to use it to inform how we commission activity and improve quality. We pull together insight and feedback into what we call Grass Roots. This uses data from our services, individual and public activity to provide us with an understanding of what local patients, carers and stakeholders say about their experience of local NHS services.
For each programme of work, in addition to the above, we tailor engagement to ensure we are reaching people who use the services.
Grass roots pulls together information reported through NHS Choices, Patient Opinion, Healthwatch, complaints, local groups and direct patient, family and community feedback so that we can understand experiences of local NHS services. This information helps us inform our CCG planning and decision making.